faq & contact

We do not sell direct to customers or other businesses, so please visit one of our distribution partners to place an order.   

Due to an exclusive partnership with WebstaurantStore and The Restaurant Store, Carnival King is not setting up new distribution accounts. Our online distribution partner WebstaurantStore can assist resellers in fulfilling an order for customers.  

Replacement parts can be purchased through Webstaurant Store and The Restaurant Store. Please contact your authorized dealer to purchase replacement parts.   

Carnival King products can be purchased through WebstaurantStore and The Restaurant Store. These retailers will be able to provide you with product pricing.  

We do not have a customer service phone line, but if you wish to ask a question by phone, our online distributor WebstaurantStore has phone representatives available who can assist you at 717-392-7472.  

You can use this directory to find The Restaurant Store location near you. (https://www.therestaurantstore.com/stores) These are the only locations to see products in-person.   

We do not ship or sell directly to the public or other businesses. Our distributors Webstaurant Store and The Restaurant Store do sell to select overseas locations. Please note that our warranties are only valid in the contiguous United States. 

 Whether a hood is required by your local health and safety inspector will vary depending on the equipment type, your intended use, and the kitchen setup. For this reason, consult your inspector to determine if your Carnival King Equipment should be located under a hood while in use. It is desirable to use a hood in any application where your equipment has the potential to produce grease and/or moisture-laden air. 

To keep our product pricing low and fulfil orders quickly for our customers, no custom colors, sizing, or logos are available.   

Our products are not nut-free, and you should purchase with caution if you, your customers, students, or children have nut allergies.   

We are happy to check the warranty status for you. The original order number with the company where the unit was purchased will serve as your proof of purchase. All warranties run from the date of arrival at your location.  

If your product is within the warranty period/valid, you can reach out to the company you purchased the product from with your order number. The order number will serve as your Proof of Purchase.  

Please use your preferred local technician outside of warranty. If you need help looking for one you can check the CFESA website directory for certified technicians in your area.