RWS35 3.5 Qt. Warmer with Pump

Great equipment for cost. Without the spout warmer the cheese will be colder but if it is used often that issue is irrelevant.

Pretty bad item. The pump doesn't reach to the bottom of a #10 can, so about 2" of fudge is left on the bottom. You can't scrape the fudge into the next can because the next can is 100% full, so you have a can in the fridge waiting to be put into another can at some point. The pump itself is all plastic and does not come apart. To clean it, you have to use a screwdriver to take out a small plastic screw at the bottom and use a spray nozzle from the sink to blast out any stuff inside. The screw is plastic. The worst is that the nozzle is bent forward for some reason, and when the pump runs out, it will shoot about two tablespoons of fudge directly at you. It's like Russian roulette each time you use it. You always know the fudge ran out when you see someone with fudge shot all over their shirt. I threw the pump away because we were ruining too many of the employee's shirts, and I purchased a different pump from the higher-end manufacturer, which works awesome, and the nozzle points straight down.

Unfortunately we bought two of these and 5 weeks after using our first one, it blew up. It kept making popping noises and then it blew up in our kitchen. The machine had issues from the start and we weren't sure what was going on. Now looking back, it was defective from the start. We plugged in our second one and started using it and it has worked with out an issue for a week now. Fingers crossed it continues to work. I am upset about the first one because it says its past my return date by a little over a week and I cant find a way to contact the seller. This product did not work from day one and I don't think its fair that I paid for a product that never was able to hold a bowl of warm cheese. This product was never operational form the start for my business and now I'm out the money on the object.. Very sad about this